Shipping & Delivery Policy

At Setmood, we are committed to providing a seamless and transparent shipping and delivery experience. Please review this policy to understand how we manage your orders, from preparation to final delivery.

Shipping vs. Delivery

Shipping: Shipping is the process of preparing and dispatching your order from our warehouse. This includes order processing, packing, and handing it over to one of our trusted shipping partners.

Delivery: Delivery refers to the arrival of your package at your designated address. Delivery time depends on your location, the shipping method selected, and external factors such as customs or weather conditions.

Our Shipping Plans

To meet your needs, we offer two flexible shipping plans:

Standard Shipping:

  • Processing Time: Orders are shipped within 2 business days after being placed.
  • Ideal For: Customers who prefer standard processing times.

Premium Shipping:

  • Processing Time: Orders are shipped on the same day they are placed, including weekends and holidays.
  • Ideal For: Customers requiring expedited shipping at any time.

Shipping Times

Estimated delivery times vary based on your location and the selected shipping plan:

  • United States: 3-14 business days
  • Canada & Australia: 3-14 business days
  • Europe: 4-14 business days
  • Other Countries: 5-15 business days

We strive to deliver your orders as promptly as possible.

Shipping Partners

We collaborate with trusted logistics providers to ensure fast, reliable, and secure shipping. Our partners include:

  • DHL
  • USPS
  • Royal Mail
  • Canada Post
  • Australia Post
  • Official postal services of other countries
  • Cainiao
  • UniUni
  • Ontrac
  • Dragonfly
  • Uniexpress
  • Apple Express
  • Ecoscooting
  • Evri (Hermes)
  • Fastway
  • iMile
  • SpeedAf

Your packages are handled with care and efficiency by these reputable carriers.

Order Tracking

Once your package is shipped, you will receive an email notification with tracking details. Please note that tracking updates may take a few days to appear, depending on our shipping partners.

To check your order’s progress, visit our Order Tracking Page and enter your order details. Our shipping partners provide real-time updates to keep you informed.

Order Statuses

We categorize orders into the following statuses to keep you updated:

  • Processing: Your order has been placed and is being prepared for shipping.
  • Shipped: Your package is on its way to the delivery address.
  • Pending Payment: Your order has been received, but payment is still pending.
  • On Hold: Payment confirmation is pending. Stock is reserved, and the status will update once payment is confirmed.
  • Failed: Payment was unsuccessful. No payment has been processed for the order.
  • Refunded: A full refund has been issued and reflected in your payment method. For more details, visit our Refund & Returns Page.

Need Assistance?

If you have any questions or require assistance, please contact our customer support team. We are here to ensure you have a smooth and enjoyable shopping experience.

Thank you for choosing Setmood!